No Refunds/Exchanges: (PRODUCTS PURCHASE)

We do not accept returns or exchanges unless the item you purchased is defective. If you receive a defective item, please contact us at admin@physiogo.com.my with details of the product and the defect. You can send the item you consider defective to:

Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using the original method of payment.

No Refunds/Exchanges: (TREATMENT/PACKAGE)

Payment must be done on 1st session (deposit) and 4th session (balance). Fees also excluded transportation charge for house call. For our services, we are strictly stated here that there will be no refunds/ exchanges except for few special cases such as death, critical hospitalisation cases and permanent transmigrate.

Refunds Permitted:

We accept returns. You can return unopened items in the original packaging within 30 days of your purchase with receipt or proof of purchase. If 30 days or more have passed since your purchase, we cannot offer you a refund or an exchange.

Upon receipt of the returned item, we will fully examine it and notify you via email, within a reasonable period of time, whether you are entitled to a return. If you are entitled to a return, we will refund your purchase price and a credit will automatically be applied to your original method of payment.

Only regular priced items may be refunded. Sale items are non-refundable. Refund will take approximately 14 days to process

To follow-up on the status of your return, please contact us at admin@physiogo.com.my