Terms & Conditions

These Terms and Conditions govern the provision of physiotherapy services by By booking or receiving services, clients acknowledge and agree to these Terms and Conditions.
Physiogo reserves the right to amend, update, or withdraw any terms and conditions at any

All treatments are by appointment only and subject to
Patients are encouraged to provide early notice if they need to cancel or reschedule, so that the slot can be offered to other patients.
No penalty will be imposed for late cancellations; however, repeated last-minute cancellations may affect future booking priority.
Late arrivals of more than 15 minutes may result in reduced treatment

Clients are required to provide valid identification (IC/passport) during registration before any treatment can commence.
This requirement is in line with ethical and legal standards to ensure accurate medical records, proper identification, and continuity of care.
Providing accurate identification protects patient safety, prevents errors in treatment, and ensures compliance with healthcare regulations in Malaysia.

Clients who are diagnosed with, or suspected of having, an infectious disease (including but not limited to COVID-19, influenza, chickenpox, etc.) are advised not to attend the clinic.
Appointments should be rescheduled until the condition has fully resolved, to ensure the safety and well-being of other clients and Physiogo staff.
Physiogo reserves the right to deny entry or treatment to anyone showing symptoms of contagious illness, in the interest of public health and safety.

All promotions and packages are non-refundable and non-
Packages must be utilised before their stated expiry Any unused sessions after the expiry date will be considered void and cannot be claimed.
All prices stated are final and cannot be
Discounts and promotions cannot be combined with other offers, corporate rates, or insurance claims unless explicitly stated.
Promotions and packages may differ by branch, and certain offers may only be valid at specific

Payments can be made via cash, credit/debit card, or online transfer (where applicable).
Payment for all treatment sessions, packages, and vouchers must be paid in full at the time of purchase unless otherwise stated in writing by Physiogo

In the event of a failed payment, the client will be notified immediately and requested to settle the payment within a maximum of 48 hours.
Physiogo reserves the right to pursue legal action for persistent non-

Clients must provide accurate and complete medical history and current health conditions before
Physiogo reserves the right to refuse or discontinue treatment if it is deemed unsuitable or unsafe for the client’s condition.
While our practitioners are qualified professionals, results may vary for each

Physiogo will not be liable for any injury, loss, or damage arising from treatments, except where such injury results from proven negligence by Physiogo.

Clients are expected to treat Physiogo staff, other clients, and clinic property with respect at all
Any form of misconduct, including but not limited to verbal abuse, discrimination, threats, or sexual harassment towards staff or other clients, will not be tolerated.
Physiogo reserves the right to immediately discontinue services and remove any individual engaging in such behaviour.
Serious misconduct, including verbal insults, harassment, or sexual harassment, will be reported to the authorities and pursued through legal action where necessary.
Clients are responsible for any damage caused to clinic property due to negligence or intentional

These Terms & Conditions shall be governed by and construed in accordance with the laws of

All personal and medical information is kept strictly confidential and will not be shared without the client’s consent, except as required by law.

TERMS & CONDITIONS